Shipping policy
Last updated: 9 October 2026
Delivery destinations
We offer delivery to eligible addresses in Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Morocco, the Netherlands, New Zealand, Nigeria, Pakistan, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, the United Arab Emirates, the United Kingdom and the United States. Supported US territories include American Samoa, Guam, Puerto Rico and the US Virgin Islands.
Availability depends on the product and exact delivery address. If no shipping option is available at checkout, we cannot currently accept an order to that address.
Order processing
Orders placed by 2:00 PM Eastern Standard Time (New York), GMT-05:00, begin processing on the same business day. Orders placed after the cut-off time begin processing on the next business day.
Handling time is 1–3 business days. Orders are fulfilled Monday–Friday, excluding relevant public holidays.
Orders may be fulfilled directly by our supply partners from different warehouse locations. An order containing multiple items may arrive in separate parcels.
Please review any product-specific processing and delivery information before ordering. If you need an item by a particular date, contact support@lilixa.online before placing your order.
Estimated shipping times
Transit time is 8–14 business days for all destinations. Shipments move Monday–Friday, excluding relevant public holidays.
The estimated total delivery time is 9–17 business days. This total combines the 1–3 business-day handling time with the 8–14 business-day transit time.
Delivery to remote addresses and US territories may take longer. Customs clearance and carrier disruptions may also affect delivery times.
These estimates do not limit your rights if delivery is late or does not occur. Contact support@lilixa.online if your order has not arrived within the delivery period provided for your order.
Shipping charges and free shipping
Free standard shipping is available for eligible orders with a merchandise subtotal of US$60 or more after discounts and before taxes. This offer applies to eligible delivery destinations and standard shipping only.
For orders with a merchandise subtotal under US$60, standard shipping costs:
- US$5.99 when the total weight of the order is up to 1 lb (454 g)
- US$9.99 when the total weight of the order is over 1 lb (454 g)
Most tops, T-shirts, dresses and accessories ship at US$5.99 on their own. Boots, shoes, coats, jackets and other heavier items, or several items together, usually ship at US$9.99. The exact charge is calculated from the items in your cart and shown at checkout before payment.
Free standard shipping may also be offered through a promotional discount code. Promotional codes apply to eligible delivery destinations under the terms shown with the offer, and the free-shipping discount appears in your order summary at checkout before payment. When checking out in another currency, the shipping charge and the US$60 threshold are converted and displayed at checkout. Expedited shipping is available only when a supported service is specifically offered for your products and delivery address at checkout.
Taxes and customs
Tax and customs arrangements vary by destination. Any taxes or duties collected through our checkout are shown before payment. Free shipping refers to the shipping charge and does not, by itself, mean that taxes or import duties are included.
Orders are dispatched from our supply partners' warehouses, located both in the United States and overseas. The dispatch location depends on the product. For delivery addresses in the United States, any sales tax we are required to collect is added at checkout and shown before payment.
For delivery addresses outside the United States, we do not collect import VAT or customs duties at checkout. Your parcel is imported into your country, and the carrier or the customs authority will require payment of any import VAT, customs duty and carrier handling fee before or on delivery. Those amounts are payable by you, are set by the authorities and the carrier in your country, and are not included in the product price or the shipping charge. They are additional to the total shown at checkout.
If the treatment of taxes or duties for your destination is unclear, contact support@lilixa.online before ordering.
Tracking your order
When tracking is available, we provide the tracking details with your shipping confirmation. Items sent in separate parcels may have separate tracking references and arrive on different days.
You can follow your order at any time on our order tracking page with your order number or tracking number.
Delivery address and changes
Please check your delivery address carefully before completing your order. If you need to correct an address, contact support@lilixa.online immediately and include your order number. Changes may not be possible once fulfilment has begun.
Lost, damaged or missing parcels
If your parcel is lost, arrives damaged or is marked as delivered but cannot be located, contact support@lilixa.online with your order number and a description of the problem so we can investigate with the carrier.
A tracking status alone does not remove your statutory rights. We remain responsible for providing the remedies required by applicable law.
Returns
Please see our Return and Refund Policy for return instructions, applicable time limits and return costs.
Contact and company information
Store: Lilixa
Operated by: Sawyglobe LLC
Operated from: United States
Email: support@lilixa.online
Website: www.lilixa.online
Business correspondence address: 407 Lincoln Road, Suite 8N-285, Miami Beach, FL 33139, United States
Company registration: Wyoming, United States — Filing ID 2025-001725751
Register: Wyoming Secretary of State
Company telephone: +1 (786) 603 5884
For order enquiries, email support@lilixa.online and include your order number and the email address used at checkout. Do not email your full payment-card details.
For returns, please use our returns portal. The correspondence address above is not a returns warehouse or a visitor office. Please do not send returns there. See our Return and Refund Policy for further details. These instructions do not limit your statutory rights, including any applicable right to withdraw from your purchase.