Customer Care

Contact us

Need a hand? We are happy to help with product questions, delivery updates, returns and payment enquiries.

Email

support@lilixa.store Email us and we reply within 1 business day, Monday to Friday.

Phone

+1 (786) 603 5884 Monday–Friday, 9:00 AM–5:00 PM Eastern Time (New York), excluding public holidays.

Track your order

Where is my parcel? Check the status of your delivery any time.

Find an answer first

Delivery Returns & Refunds Order issues Product, Sizing & Stock Payment & Promos Account & Privacy All help topics

Send us a message

Before you write

Already placed an order? Include your order number and the email address used at checkout so we can find it.
Damaged or incorrect item? A short description and photos help us understand the issue.

Please do not email your full card number, security code or account password.

Returns

Start a return in our returns portal. The portal guides you through the return and provides the return label and address. Please do not use the sender's address on your parcel.

Returns within 30 days of delivery. Your statutory rights are not affected.

Start a return Return and refund policy