Returns & Refunds
How returns work, who pays for return shipping and how refunds are issued.
Returns and refunds
How long do I have to return an item?
You can start a return within 30 days of receiving your item, for all destinations. Start it in our returns portal, then send the item back within 30 days after starting your return, using the return label and instructions from the portal.
Who pays for return shipping?
For a change-of-mind return, the customer pays the direct return shipping cost unless applicable law requires otherwise. If an item is faulty, damaged, incorrect or not as described, contact us so we can arrange the appropriate remedy and cover necessary return costs where required.
Are any items final sale?
Final sale in the United States: beauty products (cosmetics, skin care, makeup, nail care and bath & body), bodysuits, face masks, intimates and lingerie (including underwear), jewellery, and swimwear (including cover-ups). This never limits a statutory right of withdrawal.
Do you offer exchanges?
We do not offer direct exchanges as a standard service. If you need another size or product, contact us about returning the original item and placing a new order.
Can I manage my return through a self-service portal?
Yes. Start a return in our returns portal with the email address you ordered with and your order number. The portal shows the next steps, including the return label and address if a shipment is required.
Do you offer store credit?
Refunds are normally issued to the original payment method rather than as store credit, unless another method is expressly agreed with you.